Payment Policy

Last updated: October 13, 2026

This Payment Policy explains payment options and order-payment support for LUULEY at luuley.com. Review your order details and the final checkout total before confirming a purchase.

1. Accepted payment methods

Our store supports the following payment methods, subject to the options presented for your checkout:

• Payment cards: Visa, Mastercard, American Express, Diners Club and Discover.
• PayPal: pay using the PayPal option when shown at checkout.
• Shop Pay: accelerated checkout using Shop Pay. Shop Pay Installments may be offered to eligible customers and orders; eligibility, available plans and any cost are determined by the provider and shown before you agree.
• Apple Pay and Google Pay: accelerated payment options on supported devices, browsers and payment accounts.

A payment option can depend on your device, location, currency, account and order eligibility. The methods and any provider-specific terms actually shown at checkout govern your available choices.

2. Payment security

Checkout and payment processing are provided through Shopify and the relevant payment providers. Use the secure checkout to enter payment details. Do not email us your full card number, card security code, account password or one-time security code. No online service can guarantee absolute security; see our Privacy Policy for how information is handled.

3. Payment terms

Payments are collected automatically when you complete checkout. If you choose an eligible instalment plan, your payment schedule and any financing terms are set by that provider.

Review the currency, item prices, shipping and any applicable taxes in the final order summary before payment. Use a payment method you are authorized to use. A bank or payment provider may apply its own charges or currency-conversion terms; review those with the provider. Instalment plans, when available, are subject to the provider's agreement.

4. Failed or declined payments

If payment fails, check the billing details, available funds and any verification request from your provider. Contact your bank or provider if the issue continues. If you are unsure whether an order or charge succeeded, check your confirmation email and contact us before submitting another payment.

5. Order confirmation and payment verification

An order acknowledgement confirms receipt of your request, not that an item has shipped. Orders remain subject to payment verification and product availability. We will contact you if an issue prevents fulfilment. Use only the checkout or the payment provider's secure verification process to supply sensitive payment information.

6. Payment disputes and refunds

For an unrecognized charge or an issue with a LUULEY order, contact us with the order number and a description so we can investigate. You may also contact your bank or payment provider using its dispute process. This does not limit your applicable legal or provider rights.

Approved returns are refunded to the original payment method within 5–10 business days after we receive the return, unless a shorter legal deadline applies. Your payment provider may need additional time to display the credit. See the full Refunds & Returns Policy.

7. Contact us

LUULEY
Email: info@luuley.com
Phone: +1 (213) 384-2963
Customer care: Monday–Friday, 9am–5pm Pacific Time.
Mailing and authorized-return address: 37354 FULLMOON ST, PALMDALE, CA 93550-6256, United States.

This is not a retail store. For help, use these details or our contact form. Please do not send sensitive payment credentials in your message.