Use your LUULEY order confirmation or customer account to check your order. Shipment tracking appears when a tracking number has been added to your shipment.
1. Open your order status
Find the confirmation email for your order and select View your order. This opens the status page for that order. If you received a shipping confirmation, follow its tracking link to see the carrier's available updates.
You can also sign in to your LUULEY account and view your orders. Use the same email address you used at checkout, then select the relevant order.
2. Check shipment tracking
When available, the order status or shipping confirmation shows the tracking number and carrier link. Follow that link for the carrier's latest recorded shipment status. Tracking information may not appear until the shipment is processed and the carrier records an update. If an order ships in more than one package, use the tracking details provided for each shipment.
Delivery time starts after order processing. Please see our Shipping Policy for processing and delivery estimates, including any separately disclosed preparation or release dates for personalized products and preorders.
3. Need help finding your order?
Check your spam or junk folder if you cannot find your confirmation. If you still need help, contact our customer-care team or email info@luuley.com. Include your order number, the email address used at checkout and any tracking details you have. Do not send account passwords or full payment-card details.
Phone: +1 (213) 384-2963
Customer care: Monday–Friday, 9am–5pm Pacific Time.
If tracking stops updating, your parcel is missing, or a delivery looks incorrect, contact us so we can review the available information with you.