Shipping policy
Last updated: October 15, 2026
LUULEY at luuley.com sells and ships to the United States only. Standard shipping is free with no minimum order amount. Express shipping costs USD 25 per order. This policy separates the time needed to prepare your order from the time it spends with the carrier.
1. Processing time
Order processing normally takes 1–3 business days before the parcel is handed to the carrier. Business days mean Monday through Friday; weekends do not count. Our order cutoff is 11:00 p.m. Pacific Time. Any different preparation or release date clearly stated for a preorder or personalized item on its product page applies to that item.
If we become aware of a material delay or cannot fulfil an item, we will contact you to discuss the available options, including cancellation and a refund where appropriate.
2. Delivery time
- Standard: carrier transit is estimated at 8–12 business days. Including normal processing, estimated total delivery is 9–15 business days from order to delivery.
- Express: carrier transit is estimated at 2–5 business days. Including normal processing, estimated total delivery is 3–8 business days from order to delivery.
These are estimates, not guaranteed arrival dates. Business days are Monday–Friday. Carrier delays, weather and other events may affect arrival. A different preparation time or release date disclosed on a product page is additional to the selected service's carrier-transit estimate. Express shipping accelerates transit, not any separately disclosed production or preorder period.
3. Change of delivery address
Check your shipping address before placing the order. If you need a correction, email info@luuley.com promptly with your order number and the corrected details. We will confirm whether the change is possible. We cannot guarantee an address change after dispatch.
4. Order tracking
Tracking details are provided when available after dispatch. Use the tracking information in your shipping update, or contact us with your order number if you need help locating it. A carrier scan may take time to appear after a label is created.
If your parcel appears delayed, missing, damaged or incorrectly delivered, contact us so we can investigate with the relevant delivery provider and discuss the appropriate next step.
5. Order cancellation
Request cancellation of an unfulfilled item within 24 hours after placing your order. Email info@luuley.com with your order number, the item and your request. We will confirm whether cancellation can be completed; a request alone does not confirm cancellation. Fulfilled items cannot be cancelled. Eligible returns after delivery are handled under our return policy. For any item whose cancellation we confirm, we refund the amount paid for that item.
If we cannot supply an item, we will contact you and arrange an appropriate remedy.
6. Shipping details
- Destination: United States only.
- Normal processing: 1–3 business days.
- Standard shipping: free; 8–12 business days in transit; 9–15 business days total with normal processing.
- Express shipping: USD 25 per order; 2–5 business days in transit; 3–8 business days total with normal processing.
- Business days: Monday–Friday. Any separately disclosed preorder or personalized-item preparation time applies.
The available delivery options, shipping charge, currency, any applicable taxes and final total appear at checkout before payment. A mailing or return address does not identify the dispatch origin of every product.
For shipping questions, contact LUULEY at info@luuley.com or +1 (213) 384-2963. Customer care: Monday–Friday, 9am–5pm Pacific Time.
Mailing and authorized-return address: 37354 FULLMOON ST, PALMDALE, CA 93550-6256, United States. This is not a retail store. Please contact us before sending a return.